If you receive a defective item, please contact us at firstname.lastname@example.org with photo of the item, details of the product and defect, as well as the packaging label with a CLEAR tracking number.
For electronic products, we will require you to send a clear photo or video showing the defect(s) or the malfunction; these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
If you are not 100% satisfied with your purchase, simply send it back within 30 days after you receive it and we'll issue full refund once we received and assessed the item.
For your return to be eligible, your item must be unused and also must be in the original packaging. We also require proof of purchase.
Please note also that our orders don't have return labels so you will have to pay for it yourself.
For Order Return inquiries, please email email@example.com
Upon purchase of your order, you will be given up to 24 hours to cancel your order (Kindly reach out to us at firstname.lastname@example.org). We will provide you a full refund if you cancel your order within 24 hours. If you do decide to cancel after the 24-hour period, we will try our best to cancel your order if it hasn't been shipped out yet but we cannot guarantee successful cancellation after that time period.
A tracking number will be sent to you after the order is shipped out.
Once the refund is approved, it will be processed, and a credit will automatically be applied to your credit to your original method of payment. The processing time might differ, depending on your payment merchant but it should take 7 to 10 business days.
Please contact us at email@example.com if you have any questions.